General conditions of sale

1. General Information.

The present particular conditions of the on-line shop quelgardens.com (hereinafter: THE SHOP), are offered as information prior to the purchase process and regulate the general use of the website and the conditions and obligations of the purchase through www .quelgardens.com

The realization of any purchase through THE STORE necessarily implies the acceptance of these general conditions, as well as of the present particular terms and conditions, without objection or reservation of any kind.

Quel gardens is a Spanish company that we dedicated to the vertical sale of gardens under the management and advice of our professionals in design and decoration who, with their extensive experience in the realization of projects, manage the web and select the best products And decorative items for THE STORE according to the latest trends.

2.-Contents and information of the web.

Quel gardens works continuously so that the information in THE SHOP is accurate and without typographical errors, keeping all the information updated. In the event that at any time an error of this type occurred, not at all times at the will of the gardens. They would be corrected immediately. If there is a typographical error in any of the prices shown and a customer would have made a purchase decision based on said error, quel gardens will inform the customer of said error and the customer will have the right to cancel their purchase at no cost on their part.

Quel gardens reserves the right to modify the commercial offer presented at LA TIENDA (prices, promotions, services, deliveries and assemblies) at any time maintaining the conditions on the purchase processes already started.

The contents of THE STORE could, on occasion, show provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to terminate his purchase at no cost on his part.

The furniture and complements contained in LA TIENDA include PVP (VAT included) in peninsular Spain, and Balearic Islands. The prices and measures and references are validated annually and will be updated as accurately as possible, except typographical error or change of VAT.

 

3.-Processing of Orders.

To make a purchase, the user must include the desired product in the "shopping cart" of the menu on the web and follow the steps indicated by the purchase process, the user must be registered as a user of the website (previously or Registration in the purchase process).

Orders will be processed by THE SHOP, where they will be informed before the end of each purchase of the exact amount and total of the purchase, including the associated shipping costs.

Orders that do not complete the entire purchase process will not be considered or effective.

THE STORE confirms the order via email when the purchase process has been successful, from here it is considered the valid order and enters the preparation and shipping process according to the conditions described here.

Only persons of at least 18 years of age can process orders through THE SHOP. The user that makes use of THE SHOP guarantees that it has at least that age.

4.-User registration web.

The registration system asks for the data necessary for the correct processing of the order (never bank details) until the delivery of the same, so in any case the user will be solely responsible for the false or inaccurate statements made and the damages That causes to gardens or to third parties for the information that facilitates.

5.-Form of payment.

To finalize the order, you can freely choose to pay the purchases made by credit or debit card. THE STORE confirms your order at the moment you make the payment. All transactions are fully secured and guaranteed by financial banks through their secure payment gateway. The buyer's bank details will not be preserved in any case by THE STORE.

6.-Availability of products.

THE STORE shows the information of product references and available stocks of products communicated, in each case, by the manufacturer or distributor thereof.

If for any reason it is not possible to supply any of the products that are part of an order, quel gardens will contact the user as soon as possible to inform them of this circumstance and proceed to reimburse the amount paid by the same.

If the unavailability of product affects the entire order, quel gardens will proceed to the full refund of the amount paid for the order, including shipping costs that would have been charged to it.

6.-Warranty.

Quel gardens responds to the guarantees legally required by current regulations.

All products have a 24-month warranty against manufacturing defects. This Guarantee includes the postage, the material and the labor, but according to the law of guarantee of consumer goods, are excluded from its coverage, the own characteristics of the product, own of its nature, as well as the damages produced by an evil Use of it.

In cases of proven product disagreement with the contract, quel gardens will proceed, as appropriate, to the repair, replacement, price reduction or termination of the contract, which will be free of charge to the consumer and user.

This warranty does not include defects caused by negligence, tampering, improper use or manipulation, improper installation not carried out by the authorized installer where appropriate, or materials subject to wear and tear due to normal use.

To make use of the guarantee, it is essential to present the proof of purchase.

7.-Form, expenses and term of shipment.

In what address are the orders delivered? Orders will be delivered at the address you indicate at the time of request, therefore, gardens does not assume any responsibility when delivery can not be made as a result of which the data provided are not correct, inaccurate or incomplete.

If there is an absence in the delivery address of the recipient, quel gardens reserves the right to make a second delivery. In case the goods can not be delivered for whatever reason, quel gardens will coordinate the communication between the carrier and the customer, both agreeing the date of delivery.

Shipping way:

Dequatré home takes your furniture and decoration objects to any part of the Peninsula and Balearic Islands.

The conditions of shipment vary according to the type of product, being classified into two categories which are as follows:

Shipments by parcel service: Small format items, we will send them by this system, since it is faster and cheaper than the previous one.
Shipments by logistic service: This system is used for products whose volume is large and / or are composed of several packages which will be delivered at home.
Shipping cost for Península y Baleares:

The shipping costs in the products of sale on the web are free, for the special products of large format, to measure or installations that we must realize, will be valued and will be informed in each case.

Under the current legislation, in the event of non-execution of the contract by us, as the product or service is not available, the consumer must and will be informed of this lack of availability. We are committed to solve the problem as soon as possible !!

Shipping time:

The shipping period of the parcel products is 6-7 working days (Peninsula) and 4-5 days (Baleares).

The logistics delivery time is 10-15 days (Peninsula) and 6-12 days (Baleares).

The delivery times are always approximate with a possible variation of 24h and always excluding the holidays and weekends in which no deliveries are made.

8.- Returns and withdrawal.

The user has the possibility to exercise his right of withdrawal on the purchase of products made in LA TIENDA within fourteen business days according to the calendar of his locality, from the reception of the order at the chosen delivery address.

The products must be in perfect condition, they should not have been used beyond the mere verification of the product and must keep their original labels, as well as their packaging and, if necessary, original documentation and accessories, also in perfect condition.

If the return of the product is produced without the original packaging, quel gardens reserves the right not to refund the full amount paid if it is considered that the product has suffered a depreciation.

Quel gardens reserves the right to refuse the right to return products in cases of violation of what is established in these particular conditions.

FORM OF EXERCISE OF THE RIGHT OF WAIVER:

In order to make a return of product, you must - within fourteen business days after receiving the order -, send an email to the commercial address: ventas@quelgardens.com indicating the order number affected as well as the product Or products to be returned.

Then quel gardens will contact you to arrange the collection at home of the products.

Except in cases of receipt of defective products and / or damaged during shipment, the shipping costs associated with the return will be at the buyer's sole expense.

Once the request for exercise of their right of withdrawal by the buyer has been received and once possession of the returned merchandise has been completed, quel gardens will proceed to the examination of the products received and then the return will be made.

The refund of the amount paid for the purchase of returned product will be carried out as soon as possible and, always subject to what is established in these terms and particular conditions.

9.- Incidents, factory defect and / or transportation.

The buyer has the possibility of returning products received in poor condition, either by tare or factory defect, (provided that such defects were not due to manipulation or improper use by the user), or that have been damaged in the transport.

The claim in the event of receipt of a damaged product must be made as soon as possible, and it must occur within 24 hours after receipt of the order so that it can be covered by transport insurance.

Quel gardens reserves the right to refuse the right to return products in cases of violation of what is established in these particular conditions.

WAY TO RETURN:

In order to proceed to make returns of product with manufacturing defect, a statement must be sent by e-mail to the following address: ventas@quelgardens.com indicating the order number affected as well as the product or products to be returned and a A detailed list of the defects detected in them, and if possible, attaching photographs of the reported incidence.

The collection of the products to be refunded will then be arranged. Exception made of the defect or tara appreciated, each product to be returned must be unused and with all its labels, packaging and, if necessary, original documentation and accessories that come with it.

If the return of the product is produced without the original packaging, quel gardens reserves the right not to refund the full amount paid if it is considered that the product has suffered a depreciation.

Once in possession of the merchandise object of return, quel gardens will proceed to the examination of the products received.

If there is a defect in the factory and provided that the above conditions are met, quel gardens will proceed to process before the corresponding manufacturer or distributor the replacement of the same with another of identical characteristics.

If it is not possible to replace it, quel gardens will inform the user of this circumstance and proceed to pay the user the amount corresponding to the purchase of the product.

In that case, the refund of amounts paid for the purchase of returned product will be carried out as soon as possible and, always subject to what is established in these terms and particular conditions.

In case of receipt of products in bad condition attributable to the transport of the same, and whenever it is not possible to replace them, quel gardens will proceed to pay the user the corresponding amount as soon as possible.

9.- Obligations of the buyer.

The customer of LA TIENDA undertakes at all times to provide truthful information about the data requested in the forms of registration of user or order fulfillment, and to keep them updated at all times.

The client agrees to accept all the provisions and conditions contained in these General Conditions of Contract understanding that they collect the best possible service will be for the type of activity developed by THE SHOP.

The customer agrees to enable the delivery of the requested order by providing a delivery address in which the requested order can be delivered within the usual delivery time. In case of breach by the customer of this obligation, quel gardens shall have no responsibility for the delay or impossibility of delivery of the order requested by the customer.